Directive 2013/11/EU already allows Member States to adopt national measures making traders’ participation in ADR procedures mandatory, provided that those national measures do not prevent the parties from exercising their right of access to the judicial system. Several Member States have already adopted national measures for the mandatory participation of traders in ADR procedures in some specific sectors of the economy. Mandatory participation in specific sectors has brought benefits for both consumers and traders. It contributes to increasing the trust and confidence of traders in the ADR scheme, and traders are therefore more inclined to implement the ADR decisions. Mandatory participation also brings tangible benefits for consumers, making it easier, faster and less expensive to resolve disputes with traders, thereby increasing the trust and confidence of consumers in the ADR procedures.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
