To ensure that ADR procedures are well-suited for the digital age in which communication takes place online, including in an international context, it is necessary to ensure swift and fair procedures for all consumers. Member States should ensure that ADR entities established in their territories have the competence to provide ADR procedures in disputes between traders established outside the Union and consumers residing in their respective territories.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
