Technological advances can contribute to the automation of dispute resolution enabling faster and more consistent outcomes to be achieved. Automated means that are used to help ADR reach an outcome can carry certain risks of bias and opacity. Therefore, the use of such automated means in the decision-making process should be fully transparent and the parties should be informed in advance of their use. Furthermore, the parties to an ADR procedure using automated means in the decision-making process should be able to request that the outcome of that procedure be reviewed by a natural person from the ADR entity. That natural person is to meet the requirements of Directive 2013/11/EU in terms of necessary expertise, independence and impartiality. The decision-making process should be understood as actions which influence the decisions on whether or not to deal with the dispute and the decisions concerning the outcome of the dispute, and as excluding purely administrative or technical tasks.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
