Regarding refunds of travellers’ payments in the event of an organiser’s insolvency, the period within which such refunds are to be made following the submission of the necessary documents should be further specified. The information to be provided to travellers in the event of an organiser’s insolvency should include information on the documents that travellers must submit in order to apply for a refund of their payments. Travellers should be requested to submit only those documents necessary for the examination of the request in accordance with national provisions and taking into account the requirements of the specific entity or authority responsible for the secure and efficient processing of refund requests.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
