Access to fair and efficient dispute resolution mechanisms is also important for the enforcement of rights of travellers under Directive (EU) 2015/2302. Directive 2013/11/EU of the European Parliament and of the Council, which lays down the minimum requirements for alternative dispute resolution (ADR) bodies for consumer disputes that must be in place in each Member State, also applies to disputes between travellers and traders under Directive (EU) 2015/2302. Directive (EU) 2025/2647 of the European Parliament and of the Council, which amends Directive 2013/11/EU with the objective of strengthening consumers’ access to ADR, obliges Member States to promote participation of traders and consumers in ADR. Its recitals mention that particular attention should be paid to the participation of traders and consumers in ADR mechanisms in certain sectors. It should continue to be mandatory for package travel contracts to contain information on ADR mechanisms pursuant to Directive 2013/11/EU and, where applicable, on the ADR entity by which the relevant trader is covered. Traders should inform travellers on available ADR mechanisms also when replying negatively to a complaint received from a traveller.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
