32024R3228#rec_2Regulation (EU) 2024/3228 of the European Parliament and of the Council
Recital (2)
The ODR platform takes the form of an interactive website where consumers are able to request traders to agree to use an alternative dispute resolution (ADR) entity that is listed on the ODR platform and that complies with Directive 2013/11/EU of the European Parliament and of the Council.
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