32024R3228REGadopted 2024-12-19

Regulation (EU) 2024/3228 of the European Parliament and of the Council

5 articles8 recitalsOfficial text on EUR-Lex →Legislative file 2023/0375(COD) →

Articles

Recitals

Recital (1)Regulation (EU) No 524/2013 of the European Parliament and of the Council established, and mandated the Commission to develop and maintain,…
Recital (2)The ODR platform takes the form of an interactive website where consumers are able to request traders to agree to use an alternative…
Recital (3)Regulation (EU) No 524/2013 requires online traders and online marketplaces to provide, on their website, an easily accessible link to the…
Recital (4)However, only a minority of visitors use the ODR platform to submit a complaint and only 2 % of those complaints receive a positive reply…
Recital (5)The Commission published a call for evidence on adapting out-of-court dispute resolution to digital markets, which ran from 28 September to…
Recital (6)The ODR platform should be discontinued and Regulation (EU) No 524/2013 should therefore be repealed. Appropriate time should be provided…
Recital (7)Pursuant to Regulation (EU) No 524/2013, personal data related to a dispute is kept in the database established further to that Regulation…
Recital (8)As the ODR platform is referred to in other Union legal acts as a platform that enables consumers to request traders to agree to an…

Text as published in the Official Journal; for the authentic version, see EUR-Lex.