Pursuant to Regulation (EU) No 524/2013, personal data related to a dispute is kept in the database established further to that Regulation for the time necessary to achieve the purposes for which the data were collected and to ensure that data subjects are able to access their personal data in order to exercise their rights. In accordance with Regulation (EU) No 524/2013, that data is to be automatically deleted at the latest six months after the date of conclusion of the dispute which has been transmitted to the ODR platform. The Commission should inform users of the ODR platform with ongoing cases of the discontinuation of the ODR platform in good time, and in any case at least four months before that platform is discontinued. The Commission should offer assistance to those users of the ODR platform who wish to retrieve data related to their cases.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
