In many Member States, consumers are still insufficiently informed about the existence of ADR entities and the services proposed by them. In order to increase consumer awareness about ADR entities and traders participating in ADR procedures, traders should provide ADR information in a clear, prominent, comprehensible and easily accessible way. Where the trader has a website, it should present the information on that website. Traders should also provide such information in their general terms and conditions.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
