Submitting a dispute to an ADR entity does not preclude the consumer from referring the matter to another body, such as a consumer association or a public enforcement authority, neither does it prevent that other body from taking appropriate action to address the practice in question. Where applicable, public enforcement authorities and ADR entities work in a complementary manner. While public enforcement authorities contribute significantly to consumer redress by seeking remedial commitments for the benefit of consumers and facilitating actions for damages, it is equally important that consumers be able to seek redress through the intervention of an ADR entity without prejudice to the competences of the relevant public enforcement authorities.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
