Consumer rights and obligations of traders towards consumers related to sales and service contracts also concern situations where consumers invoke their rights relating to the legal guarantee, in accordance with Directive (EU) 2019/771 of the European Parliament and of the Council. Disputes can also arise regarding the contractual phase in relation to, inter alia, unfair terms, as provided for in Council Directive 93/13/EEC, the right to switch providers of data processing services laid down in Regulation (EU) 2023/2854 of the European Parliament and of the Council, passenger and travellers’ rights provided for in Directive (EU) 2015/2302 or general consumer rights provided for in Directive 2011/83/EU.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
