Where a travel service included in a package is cancelled or not performed and advance payments have been made to the respective service provider, organisers should be entitled to receive a refund of the payments made from the travel service provider within seven days. The purpose of that right to a refund is to enable organisers to comply with their obligation to refund travellers within 14 days in cases where the package travel contract as a whole is also terminated. Where a travel service provider cancels or fails to provide a service included in a package but the package travel contract continues to exist, the right to a refund within seven days serves to enable organisers to make alternative arrangements.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
