Article 18 — Facilitation of complaints

1. Registered jobseekers from third countries shall have effective access to existing complaint mechanisms in accordance with national law. In the event of any infringement by participating employers or other participating entities of any of the obligations laid down in Article 13(7), registered jobseekers from third-countries or their representatives shall have the right to report the infringement to the National Contact Point or to lodge a complaint in accordance with national law to the national competent authorities. 2. If an infringement is reported to the National Contact Point pursuant to paragraph 1, the National Contact Point shall refer it to the national competent authorities.