To provide effective assistance to consumers and traders in cross-border disputes, it is necessary to ensure that Member States designate ADR contact points responsible for clearly defined tasks. European Consumer Centres (ECCs) are well placed to perform such tasks, as they are specialised in assisting consumers who have issues with their cross-border purchases, but Member States should also be able to choose other bodies with relevant expertise. Those designated ADR contact points should be communicated to the Commission and should form part of the network to be created by the Commission.
Text as published in the Official Journal, reproduced verbatim (including any typographical quirks of the source). For the authentic version, see EUR-Lex.
